1. If you are not satisfied with the quality of the fudge please contact me for a refund at [email protected] or by phone 805-937-9160. 2. Refunds are not issued due to not liking a flavor. Please give it to a friend! 3. There are no refunds for packaging. I am selling pure Paradise Fudge in practical recyclable packaging. 4. If the fudge is soft on arrival simply refrigerate for 10-20 minutes and it will be ready to slice. 5. I will communicate if there is a delay. Refunds will be promptly issued if delays are unacceptable to you.